1. Introduction
At Infinity Matrix LLP, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or engage with our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number
- Mailing address and location details
- Company name and designation (for business inquiries)
- Payment and billing information
- Property details for site surveys
2.2 Technical Information
- IP address and browser type
- Device information and operating system
- Cookies and usage data
- Pages visited and time spent on website
3. How We Use Your Information
We use your information for:
- Processing quotations and service requests
- Installation planning and project execution
- Customer support and communication
- Subsidy application assistance
- Payment processing and invoicing
- Marketing and promotional communications (with consent)
- Website improvement and analytics
- Compliance with legal and regulatory requirements
4. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers and contractors for project execution
- Payment processors and financial institutions
- Government authorities for subsidy applications
- Legal authorities when required by law
- Our affiliated partners with your explicit consent
5. Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security audits
- Employee training on data protection
6. Cookies & Tracking
We use cookies to enhance user experience. You can control cookies through browser settings. Our cookies are used for:
- Session management
- User preferences
- Analytics and performance monitoring
- Marketing and advertising (with consent)
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
- Lodge a complaint with data protection authorities
8. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Project-related data is typically retained for 7 years as per Indian accounting and tax regulations.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
For privacy-related queries or to exercise your rights: