Data Usage Policy

1. Purpose of Data Collection

Infinity Matrix LLP collects and uses data to provide efficient solar and EV charging solutions. This policy outlines how we collect, process, store, and protect your data.

2. Types of Data Collected

2.1 Customer Information

• Personal identifiers (name, contact details)
• Location and property information
• Electricity consumption patterns
• Financial and payment data
• Document copies (ID proofs, property documents)

2.2 Technical Data

• Website usage analytics
• Device and browser information
• IP addresses and location data
• Cookie data and preferences

2.3 Project Data

• Site survey photographs and measurements
• System performance metrics
• Energy generation and consumption data
• Maintenance and service records

3. How We Use Your Data

3.1 Service Delivery

• Design customized solar/EV solutions
• Generate accurate quotations
• Schedule installations and service visits
• Process payments and invoicing
• Provide customer support

3.2 Performance Monitoring

• Monitor system performance
• Identify maintenance needs
• Generate performance reports
• Optimize energy output

3.3 Business Improvement

• Analyze market trends
• Improve service quality
• Develop new products/services
• Website optimization

3.4 Communication

• Service updates and notifications
• Marketing communications (with consent)
• Newsletter and educational content
• Emergency alerts and safety information

4. Data Sharing

We may share your data with:

• Service Partners: Installation teams, maintenance providers
• Financial Institutions: For loan processing and payments
• Government Authorities: For subsidy applications and compliance
• Equipment Manufacturers: For warranty claims
• Legal Entities: When required by law

We do not sell your personal data to third parties.

5. Data Storage & Security

5.1 Storage Location

Data is stored on secure servers in India, compliant with Indian data protection regulations.

5.2 Security Measures

• 256-bit SSL encryption for data transmission
• Encrypted database storage
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data security
• Backup and disaster recovery systems

5.3 Data Retention

We retain data for 7 years from project completion as per Indian accounting standards, or as long as required for warranty/service purposes, whichever is longer.

6. Your Data Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request data deletion (subject to legal requirements)
• Portability: Receive data in structured format
• Restriction: Limit processing in certain circumstances
• Objection: Opt-out of marketing communications
• Withdrawal: Withdraw consent at any time

7. Cookies & Tracking

We use cookies for:

• Essential: Website functionality
• Performance: Analytics and site improvement
• Functional: User preferences and settings
• Marketing: Personalized content (with consent)

You can manage cookie preferences through your browser settings.

8. Automated Decision Making

We may use automated systems for preliminary quotations and eligibility assessments. Final decisions always involve human review. You have the right to request human intervention in automated decisions.

9. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected users within 72 hours and take immediate remedial action.

10. International Data Transfers

While we primarily operate in India, some service providers may process data internationally. We ensure adequate safeguards through contractual obligations.

11. Children's Data

We do not knowingly collect data from individuals under 18 years of age.

12. Policy Updates

This policy may be updated periodically. Significant changes will be communicated via email or website notification.

13. Contact Data Protection Officer